Return and refund policy

At MAMI DIVA we want you to be completely satisfied with your purchase. Please review our policy below.

✅ Eligibility for Returns and Refunds
  1. Return Requests: Must be initiated within 5 days of receiving all items.
  2. Condition of Items: Items must be unworn, with original tags and clear garment packaging with SKU label intact.
  3. Non-Returnable Items: We do not accept returns or exchanges for:
    • Beauty products
    • Bodysuits
    • Face masks
    • Intimates/Lingerie
    • Jewelry
    • Swimwear
    • Openpack Wholesale Orders
📦 Return Process
  1. Initiate Return: Contact us at returns@mamidiva.com within 5 days of receiving your order.
  2. Return Approval: Once approved, ship the items back within 5 days.
  3. Restocking Fee: Orders not meeting requirements may incur a 20% restocking fee or be declined.
💳 Returns & Refunds
  1. Processing Time: Refunds take 5–7 business days after we receive your package.
  2. Notification: You’ll receive an email confirmation once processed.
  3. Non-Refundable Charges: Shipping & handling are non-refundable.
  4. Return Shipping: Customers cover return shipping unless due to our error or damaged item.
📝 Order Changes & Cancellations
  1. Canceling an Order: Contact us at returns@mamidiva.com within 24 hours of purchase for a full refund.
  2. Order Changes: Contact us at returns@mamidiva.com within 24 hours of purchase for a full refund.
🚫 Final Sale Items

Items marked as Final Sale are not eligible for returns, refunds, or exchanges unless damaged or shipped by mistake.